On December 3rd, I was extremely pleased with the service I received by Ottawa Pre-Owned Vehicles. You guys did a great job installing my auto starter. Thanks to Dave, Shawn, Zak and all of whom were very courteous and helpful in solving my auto starter problem.
I was so pleased with the service I received at Ottawa Pre-Owned Vehicles! As a young lady, usually a lot of people like to take advantage of the fact that I'm a woman and young and don't know too much about cars but Ottawa Pre-Owned treated me with the most satisfying respect and gave me many cost saving tips and suggestions which left me very impressed. Couldn't be happier with my 2014 Honda Civic EX-touring!
The Salesmen at Ottawa Pre-Owned is awesome! I desperately needed a new car (my old one died) so I went to them to check out a 2013 Kia Rio. Most of my friends and family drive Kias and they highly recommended buying a Kia. I went in on a Thursday, fell in love with this 2013 Rio and took it home that Saturday! These guys made the process very fast and easy! I would recommend buying a Kia but more specifically from Ottawa Pre-Owned Vehicles!
I was looking around to buy my first car, went to a couple of dealerships (417 KIA, Hyundai on HuntClub, Surgenor Hyundai, Bank st Mitsubishi, My Next Car, Gatineau Toyota, and Kanata Toyota but I unfortunately couldn't find something 3 years or newer within my budget. However, I drove out of my way to check out Ottawa Pre-Owned Vehicles and to my surprise, they had a pretty large selection of vehicles in my price while also meeting the criteria. I just didn't know if I'd buy anything at their dealership but to my surprise I drove away with a 2015 Kia Optima that had 47,000KMS. It's now been nearly over 5 months since my purchase but each time I had called them with a question or a concern, they've been very patient and extremely pleasant to talk with. I haven't had any problems with my vehicle yet and I also hope that don't. I would highly recommend this dealership to all those people who are having a hard time finding a newer vehicle at an affordable price. If they can help me, I'm confident they'll be just as pleased to hep you too!
I recently purchased a home in Kanata south and I required a simple vehicle. After looking for months for something that was not abused, damage, dirty or had high kms I found a 2013 Mazda 3 hatchback (70,000kms, standard, GX or base model) on OPOV's lot. I didn't know of this dealer however I thought I would inquire as to what they have. A few test drives later and a moment of deliberation and I ended up purchasing this car. It was very well priced and Zak the owner + Tom the salesperson were personable, flexible, professional and understanding. Everything I asked for I got so I have no complaints..only compliments. I plan to maintain a line of communication with the staff because I believe the service I received was truly above most car dealerships new or used. Keep an open mind and try them out.
I recently found myself in a position where I needed an affordable vehicle quickly. I had my eye on a veloster when I found one here, at Ottawa pre-owned for $3,000 less than I had seen one anywhere else! So I called them and they stayed open late so I could test drive. I did not feel rushed in the slightest. Mr. Tommy and Zac took their time making sure I asked every question I needed to and they presented me with answers. Extremely polite, professional and knowledgeable. We were there for nearly three hours after closing so that they could help me with the sale of my dream car. Due to personal reasons I did not make the purchase. When I came to deliver this news they were most concerned about how they could help me. Zac went out of his way, out of his own resources, to help me with my situation even though they did not make the sale. I still left feeling like everything had been settled, and I was happy. Even though I did not end up with a new car, I had a great experience and will be going back when I'm ready to buy! Cannot say enough good about the staff, environment and savings!
I’m a firm believer that great employees make the business. If you’re shopping at Ottawa Pre-Owned, there is no better person than Zak. From the moment Zak helped me select a car to test drive, he was extremely knowledgeable about the car, the accessories, and made my test drive fun and exciting. I ended up buying a Honda Accord that Zak suggested was the perfect car for me and he was right. The day after I purchased the car I ended up with a nail in my tire. Zak and the Sales team went above and beyond to ensure I was looked after by lending me a courtesy car till my tire was fixed. Zak personally drove the courtesy car to my home in Orleans, picked up my vehicle and brought my car back to me once it was repaired. I really hope anyone within the Greater Ottawa area, makes a special trip to Ottawa Pre-Owned and asks for Zak. He is a very sincere, honest and knowledgeable Adviser/Salesman. If anyone from upper management is reading this, I really hope you know what an invaluable team you have.In my opinion they really care about the customer and ensure you receive the best possible solution. Thank you again guys for going above and beyond to ensure my experience buying an Accord was a fantastic experience!! All the best in your future with Ottawa Pre-Owned!
After having a terrible experience at another local dealer (service could not be completed properly and what was done was done incorrectly and caused the need for immediate repairs) my Sierra 3500 was towed to Ottawa Pre-Owned and into the capable hands of Zak and his team. They were able to fix the issue in one business day and have my truck back on the road by the close of business. Recently brought it back for an alignment and the work was again done right the first time. They did not shy away from working on the 3500 with a lift and over-sized tires. Would recommend Zak and Ottawa Pre-Owned to anyone with a GM.
I couldn't thank Zakaria more for his unconditional service which I've received from him and his team. Extraordinary and unbelievable !! I never posted a review of a company but I thought this is the least I can do to show my appreciation. Last year I bought Pontiac Montana 2007 from him; and unfortunately it has given me trouble time to time. Whenever I called him for help I never got disappointed!! He was always there to help me.
I wish him best of luck. May Almighty Allah grant him all the best in every step in his life.
I rarely ever post a review of a company but this company exceeded my expectations of what customer service is. I was looking specifically for a Toyota within a specific price range and Zak and Mr. Tommy were able to assist without any sales pressure and listened to what my needs were with respect to purchasing. They put the customer first and are not all about profit. They seem to want to keep customers for life which is just good business sense. If all other used car salesmen acted with the outmost integrity and honesty, used car salesman would not have such a bad reputation. Besides purchasing the vehicle they are just pleasant people to be around and I enjoyed the whole car buying experience because at first I have to admit I dreaded the thought of it. I have to thank Zak personally for advocating on my behalf for arranging financing for me at a reasonable interest rate. I'm looking forward to continuing our relationship and will not be going anywhere else to purchase vehicles in the future. Thank you guys again, you are AWESOME!!!!!
Many thanks to Zack and all the staff for a job well done. Took my 2011 Matrix for new ball joints, front coil springs, shocks & wheel alignment. Rides like new now. Best surprise was my final bill came in at $120.00 lower than the original quote !! Zack & his staff have a wealth of knowledge & expertise - Second to none. Can easily see now why customers travel from far & wide to get serviced here. Free courtesy cars also. Highly recommend Ottawa Pre-Owned for their honesty, superior customer service & Top Quality repairs
I bought a Hyundai Santa Fe from OttawaPreowned over 2 years ago. The car has been great and has never given me any headaches. Beyond that, the experience I've received from Ottawa Preowned has been exceptional - if I've had any questions, Zak has always been available. Unlike some dealers that forget you exist after the sale is made. Moreover, I appreciate that he is quite clear on his listings that the price include Safety/e-Test. Many others tend to slap that on, after you've found a car you like in your budget. I do not appreciate this.
The one fundamental reason for which, I was convinced to buy from here - is that I'd had a conversation with Zak about what I was looking for in a car. I noticed a Honda Accord in his listings that I found appealing - rather than completing a quick sell, he actually discouraged me from going with that, and instead said he'd get me some thing that I would truly be happy in. And he definitely accomplished this ...
If you are looking for a used car, just shop around and visit other dealers. And then come to OttawaPreowned, the difference in behavior you will notice and infer is night and day. I know it was for me, and I value someone that is transparent than not. Moreover, I noticed most people were interested to just sell me something from their lot, and talk as little as possible and not go into too much details on some of my questions. I can say for sure - this wasn't the experience here.
Thanks Zak for helping me find a great car and going above and beyond with your patience in answering my questions ....